Give them 3 stars because I didn't always have a problem with them. Not sure if it's under new management or something but the new people have an attitude. When I called them on it they want cry to their boss and played the victim. Fire or keep them. I dont care. I'm out. I'm just trying to work out. Not deal with a two faced trouble starter.
Gonna have to change that to one star. Came back when they told me to come back. Same girl was there. I asked why she offered to do this and then wouldn't and said "because I was rude." Fair enough. I will go back for a 3rd time to cancel and they get one star.
I went in with my husband to cancel my membership after a staff member was rude to him for not having the little sign in card. She refused to cancel our membership for the second time and again was quite rude and didn’t care about customer service. The manager that my husband talked to also did not seem to care and did nothing to resolve this issue. We just want to cancel the memberships to their awful gym.
Service and cleanliness very bad.
My trainers awesome.
What a disappointment.
They get you every year with out notice. First the maintenance fee beginning of the year, then if you wanted to cancel even though you didn't agree for a 2nd year contract is outomatecly with out any warning. Monthly pmt will continue as well as charging you for the cancellation so $200 including the monthly charge. Wow
People ok,.
They have the most incompetent staff!!! Horrible customer service.. Don't waist ur time or money, what a joke...Haha
Great supportive staff. Group lessons.
Illuminate 24 Hour Gym is a US Gym based in Harker Heights, Texas. Illuminate 24 Hour Gym is located at 201 E Central Texas Expy, Harker Heights, TX 76548, USA.
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