We went there specifically to shop at Denver Mattress. Our first impression by the first person to greet us was that we were going to take our business elsewhere but we ended up coming back and dealt with an entirely different person. I believe his name was Joe and he made our experience worthwhile. His professionalism and knowledge base made our experience worthwhile.
They usually say it takes 2 weeks for delivery, but my experience has been 1 week to 1.5 weeks. I'm very pleased.
The store is very attractive from the outside and is in a great location.
I love furniture Row. I've purchased many items through the 11 years living here. 2 bedroom sets, 3 sets of living rooms, beautiful wall entertainment center. I even brought my brother in law here to refurnish his apartment.
They are very courteous.
I am EXTREMELY DISAPPOINTED. I came to the store already set on ordering a specific couch. I called before going to the store, to let them know I am on my way to order the couch sectional that I want. I SPECIFICALLY EMPHASIZED what side I want the chaise to be on. The sales person was confused with the their own terminology of Left Arm Facing Chaise from Right Arm Facing Chaise, so after 1 and a half week of waiting, I found out that the salesperson ordered the WRONG CONFIGURATION of the couch. The couch also had a 12 inch long rip on the dust cover, because the movers use a knife instead of a box cutter to remove the cover from the couch upon delivery. I called Furniture Row to let them know I am returning the furniture, because it is the wrong configuration and it has a big rip. I asked them to order the correct one, that I specifically asked for. That was 4 days ago. Today I stopped by the store to make sure in person that they ordered the correct couch that I wanted. It turned out that a new couch has not even been ordered. The sales lady ordered it for me today, so now I have to wait another 2 weeks, after more than 2 weeks of already waiting. EXTREMELY DISAPPOINTED.
The one time we had a problem with our living room couch, they contacted someone to come over and fix it.
All of their furniture is great quality. My last bedroom set is from there, bought in 1999, almost 18 years ago. (It is still in good condition, we are just re- decorating.)
Had a good experience finding our bedroom set online and they gave us a good deal in the store. I don't like that they can't tell us when it will arrive, however. I need to coordinate the mattress delivery.
I have bought furniture from here before and its perfect bur, now, the price and style is not to my liking. They have clearance sofas and chairs that are about $1000 which to me is too much. I needed something comparable to the other stores but did not find it there. I was hoping I would but it didn't work out. The staff took about fifteen minutes to come see if I needed help. That was too lobg especially when we walk right by two twice who kept sitting on a sofa talking. Very unprofessional.
Furniture Row is a US Furniture Store based in Harker Heights, Texas. Furniture Row is located at 825 W. Central Texas Expressway, Suite FR, Harker Heights, TX 76548, USA.
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